Glucode Glucode Handbook

Integrity

Living the values

Design

  • Staying true to your values and acting ethically.
  • Not allowing yourself to be influenced negatively by others.
  • Being transparent and honest.
  • It’s about being able to admit when you’re wrong.
  • Treating everyone the same - with respect, empathy and professionalism.
  • Putting your hand up to help.
  • Being consistent and completing tasks that you are committed to.

Engineering

  • An important part of our responsibility is our timekeeping. Timekeeping has to be up to date and accurate. It should be a true reflection of your time.
  • Ensuring that whatever work you push takes the team forward. Strive for easy to maintain, well-tested code which conforms to the standard set out by the team.
  • Work labelled as passed, working or done should reflect that you have done everything within your reach to ensure that it is an accurate reflection of the expected state. When formally developing/testing, you can back up findings with artefacts or reproducible steps.
  • Being driven by an ethical framework when you interact with others. Remain fair and impartial, and try to put yourself in the shoes of others during difficult times and conversations.
  • Not allowing the actions of others to determine your own.
  • Ensuring that you take the time to develop relationships with the client and your primary stakeholders.
  • Keeping the higher purpose of your team, your deliverables and Glucode in mind.
  • Treating everyone as a valued member of your team, regardless of their standing – give anyone you are talking to your full attention, whether they are a new engineer or a critical stakeholder.
  • Accepting failures and successes as a team.

Projects

  • Being driven by an ethical framework when you interact with others. Remain fair and impartial, and try to put yourself in the shoes of others during difficult times and conversations.
  • Not allowing the actions of others to determine your own.
  • Ensuring that you take the time to develop relationships with the client and your primary stakeholders.
  • Keeping the higher purpose of your team, your deliverables and Glucode in mind.
  • Treating everyone as a valued member of your team, regardless of their standing – give anyone you are talking to your full attention, whether they are a new engineer or a critical stakeholder.

Sales & Marketing

  • Being factual.
  • Always acting with the potential client’s best interest in mind.
  • Not making empty promises.
  • If you committed to a date, you stick to that date or worst case exceptionally manage expectations.
  • If the potential client’s proposal goes against what Glucode stands for, turn it down politely.
  • Being honest.
  • Not selling impossible realities.
  • Owning your mistake and creating transparency externally and internally.
  • If we genuinely cannot help the client, try to make a plan and refer them to a trusted company etc.
  • Not wasting company time and money.
  • Keeping an NDA an NDA.

Support

  • Continue representing Glucode, both inside and out of the workplace. The Office Support Department deals with confidential and employee’s personal information on a daily basis. We take this responsibility very seriously, as it is both your reputation and the Company’s reputation at stake.
  • Keeping the confidence of the people who share their stories with you in confidence, and these are treated with the utmost care and discretion.
  • Following processes and selections freely and fairly.
  • Operating with respect, kindness, honesty and understanding in all of your daily interactions.
  • Engaging respectfully with stakeholders (employees, shareholders, clients & suppliers).
  • Practicing strict confidentiality where applicable.
  • Taking responsibility for your area of work.
  • Keeping to your commitments even if it takes extra effort.
  • Maintaining ethical and moral principles.
  • Leading by example and set the foundation for appropriate workplace behaviour.